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Support Menu FAQ's Owner Manuals Software Updates / Drivers Request a Catalog Thermal Cycler Service Request Shipping Info and Export Codes Thermal Cycler Service Request In order to proceed with your service inquiry, all questions marked with an asterix (*) on this form must be answered completely. Once this form is submitted a technical representitive will contact you shortly. In addition to completing this form, please download the instructions for performing the HyperTerminal diagnostic procedure. Follow the instructions and send the captured data to techsupport@nyxtechnik.com. *First Name *Last Name Company Name *Street Address 1 Street Address 2 *City *State *Zip/Postal *Country *Email Address Phone Number *Which Cycler Do you Have? ATC 201/Combi Block ATC 401/0.2ml Block ATC 401/384-well Block ATC401/0.5ml Block ATC 401/Flat Block Amplitronyx 4/Combi Block Amplitronyx 6/0.2ml Block Amplitronyx 6/384-well Block Amplitronyx 6/0.5ml Block Amplitronyx 6/Flat Block TC32/80 GTC96 GTC384 GTC54 GTCFB *Chassis Serial Number *Block Serial Number *Software Version (Located on the back of the machine) (Remove block from machine, located on the bottom-side of the block) ( Turn on machine - software version appears on start-up screen) *Describe the problem as specifically as possible. If you are reporting an error on the self-test screen, answer this, and the following questions based on what happened in the days before the error. *How ofter does your problem occur? Continuous Intermittent *What specific program are you trying to run? Please Include all temperatures, times, stages, steps etc. *Please describe any actions you have taken to resolve the problem or repair the unit.